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Fraud goes both ways. Some buyers claim "not as described" or "never arrived" to get refunds while keeping the fossil. Jurassic Depot protects sellers.
Common false claims: "Damaged on arrival" (intentional damage), "Wrong specimen shipped," "Empty box received," "Undisclosed restoration" when it was disclosed.
Sellers document the fossil during packing with timestamped photos showing the specimen, packaging, and shipping label. These are permanent deal records. If a buyer claims 'wrong item,' the packing photos prove what was shipped.
Every fossil receives a unique provenance passport ID visible in packing photos and on the listing. Buyers confirm receipt by matching the ID. Specimen swapping becomes impossible.
Buyers have 3-7 days after delivery to document issues with timestamped photos. Claims made after the window closes are subject to seller evidence override.
Buyers who file disputes are tracked. Multiple denied disputes lower buyer trust scores. Serial false disputers are restricted from bidding.
Buyer claims require evidence: photos, comparison to listing, and documentation of packaging as received. Unsupported claims are denied.
When a seller provides packing photos, serial ID documentation, and a complete checklist, this evidence carries significant weight in dispute resolution.
Buyers who repeatedly file the same kind of dispute, dispute high-value items only, or dispute shortly after delivery are flagged for pattern analysis.
If seller has complete packing evidence, funds may be released early even during a dispute. False disputes do not automatically freeze payouts.
— Always pack in front of a camera. Timestamped video or photos of the entire packing process.
— Include the passport ID card. Photograph it next to the specimen inside the package.
— Photograph the sealed box with label. Completely sealed package with tracking label visible.
— Keep records for 180 days. Retain packing evidence for the full dispute window.